Delivery Policy

Delivery Only

flöde is a delivery-only floral studio. We do not operate a physical storefront or offer pickup. All orders are hand-delivered by our team.

Service Area

We deliver throughout Greater Vancouver, BC, including Vancouver, North Vancouver, West Vancouver, Burnaby, Richmond, New Westminster, and surrounding areas. For locations outside our standard radius, please inquire — we accommodate destination weddings and special events across British Columbia.

Delivery Timing

• Bridal & Wedding: Delivered on the morning of your event, timed to your venue's setup schedule.
• Subscriptions: Refreshed weekly or bi-weekly on a set day agreed during onboarding.
• Custom Events: Delivery and installation coordinated with your event timeline.

Delivery Fee

Delivery is included in all wedding and event packages. Subscription delivery is included in your standing arrangement agreement. For bridal orders, a flat delivery fee applies within our standard service area — this will be confirmed during your consultation.

Care on Arrival

All arrangements are delivered in water where possible. We provide care instructions with every delivery. For weddings and events, our team handles placement and styling on-site.

Weather & Conditions

In extreme weather, we may contact you to adjust timing to protect your flowers. We take every precaution during transport — climate-controlled vehicles, secure packaging, and careful handling.

Cancellation & Refunds

Wedding & Event Bookings

• 60+ days before: Full refund minus a $150 design consultation fee.
• 30–59 days before: 50% refund of the total quoted amount.
• Less than 30 days: No refund — flowers and labour will have been sourced and committed.

We understand plans change. If you need to reschedule (rather than cancel), we'll work with you at no additional charge when possible.

Bridal Orders

Cancellations more than 14 days before your date receive a full refund minus the deposit. Within 14 days, the deposit is non-refundable as materials will have been sourced.

Subscriptions

Standing arrangements can be paused or cancelled with 7 days' notice before your next scheduled delivery. No cancellation fee applies — we simply stop at the next cycle.

Custom Events

Cancellation terms are outlined in your custom proposal and vary with the scale of the event. In all cases, we aim to be fair and transparent.

Quality Guarantee

If your arrangement arrives damaged or does not meet the standard we agreed upon, contact us within 24 hours at hello@flode.ca with photos. We will replace or credit the arrangement at our discretion.

How to Cancel

Email hello@flode.ca with your name, order details, and preferred resolution. We respond within 24 hours.

Privacy Policy

Who We Are

flöde is a floral studio based in Vancouver, BC, Canada. This policy explains how we collect, use, and protect your personal information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

What We Collect

• Contact information: Name, email address, phone number — provided when you fill out our inquiry form or correspond with us.
• Event details: Date, venue, preferences, and other details you share for your consultation.
• Delivery addresses: For subscription and event deliveries.
• Usage data: Anonymous analytics (page views, referral source) via privacy-respecting tools. No cookies are used for tracking or advertising.

How We Use It

• To respond to your inquiry and provide a consultation.
• To prepare and deliver your floral arrangements.
• To manage subscription schedules and renewals.
• To send order confirmations and delivery updates.

We do not sell, rent, or share your personal information with third parties for marketing purposes. Ever.

Who Has Access

Only the flöde team members directly involved in your order. We may share your delivery address with a contracted delivery partner when necessary — under the same privacy obligations.

Data Retention

We retain your information for the duration of our business relationship plus 2 years for accounting and legal purposes. You can request deletion at any time.

Your Rights

You have the right to access, correct, or delete your personal data. To make a request, email hello@flode.ca. We will respond within 30 days.

Contact

For privacy questions: hello@flode.ca
flöde — Vancouver, BC, Canada

Terms of Service

Agreement

By using flode.ca or engaging our services, you agree to these terms. If you do not agree, please do not use this site or submit inquiries.

Services

flöde provides bespoke floral design and delivery services in the Greater Vancouver area. All arrangements are custom — we do not sell pre-made bouquets or offer same-day orders. Every project begins with a consultation.

Delivery Only

We are a delivery-only studio. There is no physical location for pickup or walk-in orders. All arrangements are delivered to the address provided during your consultation.

Pricing & Payment

• Pricing is provided after consultation and is based on the scope, season, and sourcing of your arrangement.
• Wedding and event bookings require a 50% deposit to confirm your date. The balance is due 14 days before the event.
• Subscription pricing is agreed upon onboarding and invoiced monthly.

Nature of Flowers

Flowers are a natural, seasonal product. While we work to match your vision, exact stems and shades may vary with availability. We will always consult you if a significant substitution is needed — the result will be equal or better in quality and aesthetic.

Intellectual Property

All floral designs, photographs, and content on this site are the property of flöde. We may photograph your arrangements for portfolio use unless you request otherwise in writing.

Limitation of Liability

flöde's total liability for any claim arising from our services shall not exceed the amount you paid for the specific order in question. We are not liable for indirect, incidental, or consequential damages.

Governing Law

These terms are governed by the laws of British Columbia, Canada. Any disputes will be resolved in the courts of Vancouver, BC.

Changes

We may update these terms from time to time. Continued use of our services constitutes acceptance of the updated terms.

Business Registration

flöde is a registered business in British Columbia, Canada.
GST/HST Registration: 000000000 RT0001

Contact

Questions about these terms? Email hello@flode.ca.